Introduction

LuminaLeap Technologies (Pty) Ltd (“LuminaLeap”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly, securely, and in accordance with applicable South African laws, including the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, products, services, and digital platforms.

Information We Collect

We may collect the following information:

  • Full names and surnames
  • Contact information including email address and phone number
  • Company or organisation details
  • Billing and payment information
  • Website usage data and analytics
  • IP addresses and browser information
  • Information submitted through forms, support requests, or enquiries
  • CVs and employment application information
  • Information required for project implementation and support

How We Use Your Information

Your information may be used to:

  • Respond to enquiries and provide customer support
  • Deliver products and services
  • Improve our website and user experience
  • Process invoices and payments
  • Communicate service updates and important notices
  • Send newsletters or marketing communications (where consent is provided)
  • Monitor cybersecurity and prevent fraudulent activity
  • Comply with legal and regulatory obligations

Sharing of Information

LuminaLeap Technologies does not sell personal information to third parties.

We may share information with:

  • Trusted service providers and technology partners
  • Payment processors and hosting providers
  • Legal and regulatory authorities where required by law
  • Contractors or consultants working under confidentiality obligations

Data Security

We implement appropriate technical and organisational measures to safeguard personal information against loss, unauthorised access, disclosure, alteration, or destruction.

Despite our efforts, no digital platform or transmission method can guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve user experience and monitor website performance. Users may disable cookies through their browser settings.

Your Rights

In accordance with POPIA, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request deletion of information where legally permissible

Third-Party Links

Our website may contain links to third-party websites. LuminaLeap Technologies is not responsible for the privacy practices or content of external websites.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page.

Contact Information

For privacy-related enquiries, please contact:

LuminaLeap Technologies (Pty) Ltd
Phone: +27 10 634 3619
Email: hi@luminaleap.tech
Website: www.luminaleap.tech