Introduction

This manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (PAIA), and addresses the requirements of the Protection of Personal Information Act (POPIA).

The purpose of this manual is to facilitate requests for access to records held by LuminaLeap Technologies (Pty) Ltd.

Company Information

Company Name: LuminaLeap Technologies (Pty) Ltd
Website: www.luminaleap.tech
Email: hi@luminaleap.tech

Information Officer

The Information Officer is responsible for:

  • Managing requests for access to information
  • POPIA compliance
  • Data privacy matters

Requests may be directed to:
Email: hi@luminaleap.tech

Records Available

Records held by LuminaLeap Technologies may include:

  • Company registration documents
  • Financial records
  • Tax records
  • Contracts and agreements
  • Human resources records
  • Client and supplier records
  • Website and digital records
  • Marketing and communications materials
  • Operational and technical documentation

Request Procedure

Requests for access to records must:

  • Be submitted in writing
  • Clearly identify the requested information
  • Provide sufficient details to process the request
  • Include contact details of the requester

LuminaLeap Technologies may request proof of identity before processing requests.

Grounds for Refusal

Access to certain records may be refused where permitted by law, including:

  • Protection of personal information
  • Confidential commercial information
  • Legal privilege
  • Security and cybersecurity concerns

POPIA Compliance

LuminaLeap Technologies processes personal information in accordance with POPIA and maintains reasonable safeguards to protect personal information.

Availability of the Manual

This manual is available:

  • On our website
  • Upon request via email